Privacy Policy

1. Scope of this policy

Where2Where Mobility operates a product showcase website for easy-to-use mobile phones and related in-store consultation services. Visitors may review product information and request contact from our showroom team.

This website does not accept online product orders, process online payments or create a purchase agreement when a visitor submits an enquiry. Any potential purchase is discussed separately and, where available, completed through the physical store.

This policy applies to personal information provided through the website, during a requested telephone or email conversation, or during interactions with our showroom team relating to an enquiry initiated through this website.

2. Personal information we collect

Depending on how you interact with us, we may collect:

• your full name;
• your telephone number and email address;
• your suburb, postcode or preferred showroom location;
• your preferred contact time or consultation preference;
• the product category or handset features you wish to discuss;
• records of correspondence or enquiries you send to us;
• notes necessary to respond to a consultation request;
• technical information such as browser type, device type, approximate network information, IP address, page visits, referring source and campaign or click-identification parameters;
• information required to respond to a complaint, privacy request or customer-care matter.

If you do not provide the contact information requested in the consultation form, we may be unable to contact you or arrange the requested consultation.

3. Sensitive information and health information

Our website is intended to help visitors enquire about mobile phone features and in-store guidance. It is not designed to collect medical histories, diagnoses, disability records or other sensitive health information through the enquiry form.

Where sensitive information is genuinely required for a specific interaction, we will only collect and handle it where permitted by law and, where required, with your consent.

4. How we collect personal information

We may collect personal information:

• directly from you when you submit a website consultation form;
• when you telephone, email or otherwise contact our team;
• when you attend an arranged showroom consultation;
• automatically through ordinary website functionality, browser storage, server logs or approved analytics tools;
• from a person assisting you with your permission, such as a family member who requests a consultation on your behalf.

If another person provides information about you, we may take reasonable steps to confirm that they are authorised to make the enquiry or that you are aware of the interaction.

5. How we use personal information

We may use personal information to:

• respond to your enquiry;
• contact you about a consultation you requested;
• arrange or manage a showroom appointment;
• explain product options, functionality, availability or pricing;
• provide customer support connected with your enquiry;
• maintain administrative and customer-care records;
• understand website performance and enquiry attribution;
• protect our website, staff and systems from misuse or fraud;
• respond to privacy enquiries or complaints;
• comply with legal and regulatory obligations.

6. Consultation contact and marketing communications

Contact about your request

When you submit a consultation request, you authorise our team to use the contact details you provide to respond to that request. This may include a telephone call, email or SMS relating directly to your requested consultation, product enquiry or showroom appointment.

Optional marketing

We will not treat a consultation enquiry as automatic permission to add you to a general marketing list. Where we offer optional promotional communications, we will request consent where required.

Marketing email or SMS communications sent by us will identify the sender and provide a method to unsubscribe. You may also withdraw a marketing preference by contacting us using the details below.

7. Disclosure to service providers and other recipients

We do not sell personal information. We may disclose personal information where reasonably necessary to operate the website, manage enquiries or meet legal obligations, including to:

• website hosting and technical-support providers;
• form-processing, customer-enquiry or CRM service providers;
• email, telephone or appointment-management service providers;
• analytics providers used to understand website performance;
• professional advisers, insurers or auditors where necessary;
• regulators, courts, law enforcement bodies or other persons where required or authorised by law.

Service providers are only given information reasonably necessary for the service they provide and are expected to handle it appropriately.

8. Overseas disclosure and data storage locations

Some website, communications, hosting, analytics or enquiry-management providers may store or access personal information outside Australia.

Where Australian privacy obligations apply to us, we will take reasonable steps required in the circumstances before disclosing personal information to an overseas recipient.

9. Cookies, browser storage and enquiry attribution

The website may use essential cookies or browser storage required for basic site operation, form functionality and retaining referral or campaign parameters during your visit so that a submitted enquiry can be correctly attributed.

If analytics, advertising pixels, remarketing tools or non-essential cookies are enabled in the future, our Cookies & Browser Storage Policy will be updated to identify those tools and explain any available preferences or consent controls.

Further information is available in our Cookies & Browser Storage Policy.

10. Security, retention and deletion

We take reasonable steps appropriate to the circumstances to protect personal information that we hold from misuse, interference, loss, unauthorised access, modification or disclosure.

Those steps may include:

• restricting staff access to enquiry information;
• using secured administrative accounts and suitable access controls;
• protecting website forms, mailboxes and enquiry-management systems;
• reviewing the information we retain and removing information no longer reasonably required;
• responding appropriately to suspected privacy or security incidents.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to manage an ongoing enquiry, resolve a complaint, maintain required business records or comply with legal obligations. When information is no longer required, we take reasonable steps to destroy it or de-identify it where appropriate.

If a data incident involving personal information occurs, we will assess and respond to it in accordance with applicable Australian privacy obligations.

11. Access to and correction of your personal information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To protect your privacy, we may ask you to verify your identity before responding to an access or correction request. In some circumstances, permitted by law, we may be unable to provide access to particular information. Where appropriate, we will explain the reason.

12. Privacy questions and complaints

You may contact us if you have a question about this policy or believe we have not handled your personal information appropriately.

Please provide enough information for us to identify the matter and investigate it. We will acknowledge and consider a privacy complaint within a reasonable period and aim to provide a practical response.

If you are not satisfied with our response and Australian privacy law applies to your complaint, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC).

13. Contact details

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business processes, service providers or legal obligations. The updated version will be published on this page with its revised last-updated date.